Refund And Return Policy

Refund And Return Policy

At FreshFindSmart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility
We offer a 14-day return policy from the date your order is delivered.

To be eligible for a return:

  • Items must be unused and in their original condition
  • All original tags must be attached
  • Items must be returned in original packaging
  • Returns requested after 14 days of delivery will not be accepted

2. Non-Returnable Items
The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Items damaged due to misuse, improper care, or normal wear and tear

3. Return Process
To initiate a return:

  • Contact our support team at freshfindsmart@storeva.store within 14 days of delivery
  • Provide your order number and reason for return
  • Our team will provide return instructions

Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping method, as FreshFindSmart is not responsible for lost or delayed return packages.

4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the item. Once reviewed, we will provide a replacement or full refund if approved.

5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 7 business days

6. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the item and place a new order.

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